More and more people are working from home, where they are very dependent on good audio tools to stay focused and productive and collaboration solutions to better collaborate with co-workers and others. The rise of the open plan office; fantastic for collaboration, but it comes with a raft of potential distractions. According to new research by global market research firm IPSOS and high-end audio brand EPOS, almost all (95%) of end-users and decision makers experience at least one auditory pain point at work on a regular basis.
Through the proliferation of technology and an evolution in traditional working schedules and locations, the amount of telephone calls, conference calls and teleconferences that take place in the modern world of work have also increased. But at present, these communication channels aren’t without their downsides, with end-users citing background noise (42%), having to repeat yourself (34%) and asking for information to be repeated (34%) featuring in their top three frustrations. In total, 87% of end-users surveyed have experienced at least one pain point due to poor sound quality on calls, regardless whether in the office or working from home.
These audio pain points are adding up to lost productivity. In fact, on average end-users are losing 29 minutes per week due to poor sound quality on voice calls. For the average full-time worker, this equates to just over three days of lost time, and from an employer perspective, this lost productivity has significant cost repercussions.