IMPACT DW has been a good choice for us”
Project Officer Advice and Service Centre - ABN AMRO
All of the branches of the service centre, Nijmegen, Zwolle, Breda, Amsterdam and Rotterdam, have now switched to IMPACT DW Pro 2 headsets. The change has been good for everybody, Hessing says. The employees are also satisfied. “If you’re continuously dealing with background noise, it’s exhausting by the end of the day. Now you just hear the call and that makes it much easier to concentrate on what’s being said,” they say.
Customer contact has become better and easier. Before the sound of the call would disappear most of the times, but now you can hear and understand each other perfectly.
And that is no small thing. Customers treat the advice and service centre as a branch office that deals with services such as opening an account, answering questions about mortgages, investments and life insurance.
These IMPACT DW headsets are outstanding in the use of noise-cancelling technology, which filters out the background noise. “IMPACT DW was a very good choice,” says Hessing.