IMPACT SDW 5066 - EU
Double Sided DECT syst. USB Phone Dongle
List priceMSRP 439.00$
EPOS is partnering with Genesys to deliver the EPOS premium audio experience to Genesys’ platforms. The integration includes built-in call control on the headset, support for busy light showing agent status, and access to EPOS software to help manage assets and oversee headset usage. EPOS integrates with all Genesys solutions: Genesys Cloud CX, Genesys Multicloud CX and Genesys PureConnect.
Allowing contact center agents, supervisors, and IT-administrators to take full advantage of the EPOS premium audio solutions.
EPOS Connect supports local device management and gives a clear overview of connected devices and their information. Easily perform firmware updates and adjust device-specific settings. Finally, EPOS Connect works in combination with EPOS Manager to help remotely manage assets for work-from-home agents.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.
We’ll tailor your solution precisely to your needs and advise on products, compatibility and how to stay in control of your UC deployments.
Contact us for a product trial to see which EPOS solution fits your organization, then move forward with the one that works best.
Find information about the Product Trial Terms & Conditions here.