EPOS and Genesys - A Natural Partnership for Improved User Experience

EPOS is partnering with Genesys to deliver the EPOS premium audio experience to Genesys’ platforms. The integration includes built-in call control on the headset, support for busy light showing agent status, and access to EPOS software to help manage assets and oversee headset usage. EPOS integrates with all Genesys solutions: Genesys Cloud CX, Genesys Multicloud CX and Genesys PureConnect.

Genesys Compatible Devices

All EPOS headsets are compatible with Genesys' solutions. However, view our recommended headsets below. Each headset has more variants and EPOS sales can help you to choose the one that fit you best.

Integrated Genesys Solutions

Allowing contact center agents, supervisors, and IT-administrators to take full advantage of the EPOS premium audio solutions.

Genesys Cloud CX

As part of our partnership with Genesys, EPOS headsets are natively recognized by Genesys Cloud CX and connects seamlessly with EPOS Connect for call control interoperability. This allows for an easy setup enabling contact centers to take full advantage of the EPOS audio solutions. Learn more about EPOS Connect here.

Genesys Multicloud CX

EPOS adds to the flexibility and multi-vendor approach of Genesys Multicloud CX. Our devices integrate with Genesys Multicloud CX through a customized plugin which together with EPOS Connect enable full call control and busy light integration. Download the plugin here.

Genesys PureConnect

Get an all-in-one contact center solution with Genesys PureConnect and boost agent efficiency with superior audio devices from EPOS. Download EPOS customized plugin for Genesys PureConnect and experience a seamless call control integration.

Genesys and Microsoft Teams Integration

EPOS headsets are natively integrated with both Genesys Cloud CX, Microsoft Teams and the integration between the two. This means that it is now easier for contact center agents to collaborate with subject matter experts across the company and deliver stellar customer experiences. Choosing a headset from EPOS is ideal for any company relying on Genesys Cloud CX and Microsoft Teams for their communication strategy. Get in contact with our sales team to hear even more about this solution.

EPOS Connect

EPOS Connect supports local device management and gives a clear overview of connected devices and their information. Easily perform firmware updates and adjust device-specific settings. Finally, EPOS Connect works in combination with EPOS Manager to help remotely manage assets for work-from-home agents.

More information about EPOS Connect

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.

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